One person
reads every email.
Email is the support channel. There's no ticket system, no chatbot, no "your inquiry has been logged." Just a reply, usually within a day.
Getting In Your Orbit on your devices
In Your Orbit is built for Mac and iPhone, and the App Store release is rolling out now. Until it's live on the store, early access works by email: write to ericolsenhospitality@gmail.com with the subject "Early access" and you'll get set up on both platforms.
Joining someone's orbit? Same apps, same path — install In Your Orbit, choose "Join someone's orbit," and enter the code they sent you.
Tell me what's going on.
Bug, feature idea, account help, privacy question — same address. If it's a bug, mention which device (Mac or iPhone) and roughly when it happened.
For urgent account issues, write URGENT in the subject and I'll prioritize.
→ ericolsenhospitality@gmail.com
Common questions.
If something isn't here, email me and I'll add it.
I forgot my password. What do I do?
From the sign-in screen or the lock screen, choose "Forgot password." In Your Orbit emails you a reset link; open it, choose a new password, and sign back in on your devices.
One important wrinkle: your vault was sealed with your old password. After the reset, In Your Orbit offers a re-link step — enter the old password once and the vault carries over completely. If the old password is truly gone, you can reset the vault instead, which permanently deletes the vault entries (and only those). Everything else — clients, notes, tasks, shared spaces — is untouched either way.
What can a client I invite actually see?
Only the shared space between the two of you: your chat, the shared task list, and shared goals. They can never see your notes, your personal tasks, your vault, or any other client — the server's access rules simply never send that data to their account. It's not a setting; it can't be toggled off.
My invite code was lost — or someone already used it.
Each code is one-time: it's consumed the moment it's used, so a leaked screenshot can't be replayed. If a code goes missing before your client joins, just rotate it — open the client and mint a new code, which kills the old one instantly. If someone unintended used it, disconnect that member and mint a fresh code for the right person.
How do I leave an orbit, or disconnect a client?
Owners can disconnect a member from the client's screen at any time; the member loses access and the owner keeps their side of the shared history. If you joined someone's orbit and want out, you can leave from the app — or email support and it'll be handled for you.
How do photos in chat work?
Photos upload to the In Your Orbit server first, then are mirrored to Cloudflare Images and delivered from Cloudflare's CDN — that's why they load fast on both sides. Only the two people in a shared space can reach its photos through the app.
Does my data sync between Mac and iPhone automatically?
Yes. Sign in on both with the same account and they stay in step in realtime — the server is the source of truth, and changes land on the other device within moments. Vault entries stay end-to-end encrypted along the way.
Can I use In Your Orbit offline?
Partly. Each app keeps a local snapshot, so you can read your data without a connection. Writing — new messages, tasks, edits — needs a connection, since the server is the source of truth. When you're back online, everything is live again immediately.
How do I delete my account?
In-app account deletion isn't built yet. Email ericolsenhospitality@gmail.com from your account address and your account and everything tied to it will be erased — see the Privacy Policy for exactly what that covers and how fast.
How do I export my data?
Export isn't in the current version — it's coming back in a future update. If you need a copy of your data in the meantime, email support and we'll get it to you.
I have an idea for a feature.
Send it. I read every email, and the changelog shows where ideas end up.